• What is VoIP?
• Can I use my computer and the Olivoice telephone at the same time?
• Do I need a router to have my computer and the Olivoice phone connected simultaneously?
• Can traditional phones I currently have be used with the Olivoice service?
• Is it easy to install the Olivoice phone service?
• Can I still use my traditional phone service if I get the Olivoice phone service?
• How can I add my Olivoice phone number on a Do Not Call list?
• How do I contact Customer Service?
• How do I contact Technical Support?

What is VoIP?
VoIP (Voice over Internet Protocol) is the technology that Olivoice uses to deliver its services. VoIP enables Olivoice to transmit calls over the internet via the telephone adapter.
Using VoIP and the internet we provide you a digital, cost effective and feature rich phone service that is cheaper and more efficient than traditional phone networks.
(Learn more about VoIP at: http://en.wikipedia.org/wiki/Voip)

Can I use my computer and the Olivoice telephone at the same time?
Yes, you will be able to work on your computer, surf the web, make and receive calls all at the same time.

Do I need a router to have my computer and the Olivoice phone connected simultaneously?
If you choose to buy the telephone adapter from Olivoice you will not need a router, since the telephone adapter we provide has LAN and WAN ports.

Can traditional phones I currently have be used with the Olivoice service?
Yes, existing traditional phones can be used with the service. However, you need a telephone adapter. If you want to have multiple phones utilizing the same number you must either use a cordless phone system or consult a licensed electrician to distribute the VoIP signal throughout the wall jacks in your house.

Is it easy to install the Olivoice phone service?
Yes, it is easy. If you have a cable modem attached to a computer or a router, you can install your Olivoice phone within 10 minutes. If you're installing the Olivoice phone service using a DSL modem or have special requirements, a few added steps might be required. If you have any problem or difficulties please contact our technical support on 1 888 277 VOIP (8647)

Can I still use my traditional phone service if I get the Olivoice phone service?
Yes, your regular phone service is not affected by Olivoice. Olivoice operates through a broadband internet connection, so it does not interfere with your regular phone service. So you can still keep your regular phone service in addition to Olivoice.
However, if you choose to cancel your traditional phone service please make sure you have Cable internet, since DSL internet requires active traditional phone service.

How can I add my Olivoice phone number on a Do Not Call list?
You can place your Olivoice phone number on the National Do Not Call Registry in the USA by visiting http://www.donotcall.gov 
The National Do Not Call Registry gives you a choice whether to receive telemarketing calls at home or not. Most telemarketers should not call your number once it has been on the registry for 31 days. If they do, you can file a complaint at the National Do Not Call Registry Website. Registration is free and is effective for five years.

How do I contact Customer Service?
Please email us any questions you have at support@olivoice.com and we will be happy to answer all your questions within 12 hours.

How do I contact Technical Support?
For questions regarding your installation of the phone adapter and troubleshooting please call the following toll free number if you are in the USA and Canada 1 888 277 VOIP (8647).
If you are outside the USA and Canada please email us at support@olivoice.com and we’ll call you back.