• What is VoIP?
• Can I use my computer and the Olivoice phone at the same time?
• Do I need a router to have my computer and the Olivoice phone connected simultaneously?
• Do I speak through my computer to use the Olivoice service?
• Do I pay to get the basic features?
• What are the basic features?
• What is E911?
• We had a power outage and now my phone is not working. What shall I do?
• How do I contact Customer Support ?

What is VoIP?
VoIP (Voice over Internet Protocol) is the technology that Olivoice uses to deliver its services. VoIP enables Olivoice to transmit calls over the internet via the telephone adapter.
Using VoIP and the internet we provide you with a digital, cost effective and feature rich phone service that is cheaper and more efficient than traditional phone networks.
(Learn more about VoIP at: http://en.wikipedia.org/wiki/Voip)

Can I use my computer and the Olivoice phone at the same time?
Yes, you will be able to work on your computer, surf the web, make and receive calls all at the same time.

Do I need a router to have my computer and the Olivoice phone connected simultaneously?
If you choose to buy the telephone adapter from Olivoice you will not need a router, since the telephone adapter we provide has LAN and WAN ports.

Do I speak through my computer to use the Olivoice service?
No, you use a normal telephone to make calls rather than speaking through a computer. Please note that you need a broadband connection, whether it is DSL or Cable in addition to a phone adapter that you can get through Olivoice. Once your Olivoice phone is installed, all you need to do is pick up the phone and dial.

Do I pay to get the basic features?
No, all basic features are free for all plans.

What are the basic features?
These features are: Voicemail, Caller ID, Call Waiting, Call Forwarding, 3-Way Calling, Call Return, Caller ID Blocking, Do Not Disturb, Wake Up Calls, Anonymous Call Rejection, International Call Blocking, Speed Dial, 3 Phone Numbers, Free In-Network Calls and Olivoice Online Dashboard.

What is E911?
Olivoice provides Enhanced 911 (E911) calling. With E911, your call is routed to the Public Safety Answering Point (PSAP) that supports the service address you registered with your account. The emergency operator receives name, address, and phone number of the caller automatically.

We had a power outage and now my phone is not working. What shall I do?
- Start by powering off every device on your network (such as Modem, Router, Phone adapter and Computer)
- Leave all these devices off for one minute.
- Power on the modem and wait 30 seconds.
- Power on your first devices connected to the modem (Router or Firewall or the phone adapter).
- Wait at least 30 seconds.
- Power up the rest of the devices that are connected to the first device connected to the modem.

How do I contact Customer Support?
Please email us any questions you have at support@olivoice.com and we will be happy to answer all your questions within 12 hours.