• Is it easy to install the Olivoice phone service?
  
• What ports do I need to ensure are open on my router/firewall?
  
• Do I need to make any changes to my Cable Modem to use the Olivoice Service?
  
• Do I need to tell my DSL provider that I am using the Olivoice service?

Is it easy to install the Olivoice phone service?
Yes, it is very easy. If you have a cable modem attached to a computer or a router, you can install your Olivoice phones within 10 minutes. If you're installing the Olivoice phone service using a DSL modem or have special requirements, few additional steps might be required. If you have any problem or difficulties, please contact our technical support at 1 888 277 VOIP (8647)

What ports do I need to ensure are open on my router/firewall?
The Olivoice phone service uses several OUTBOUND UDP connections utilizing Ports 5004-5065

If you have questions regarding the compatibility of your router with your Olivoice service you should contact the router manufacturer directly. Some of the most common manufacturers’ technical support numbers and web sites are listed below.

Belkin Tech Support 800.223.5546 x 2263 http://www.belkin.com/support
DLINK Tech Support 877.453.5465 http://support.dlink.com
Linksys Tech Support 800.326.7114 www.linksys.com/support/default.asp
Netgear Tech Support 888.638.4327 http://kbserver.netgear.com/main.asp

If you do not see your router manufacturer’s information listed above, please refer to their website for further information.

Do I need to make any changes to my cable modem to use the Olivoice service?
If your Phone adapter acts as a router you should call your Cable Provider and explain to them, “I have a new router that I want to connect to my cable modem. Can you please clear the cable modem so it can recognize the new MAC address of my router?”

Do I need to tell my DSL provider that I am using the Olivoice service?
Please ensure that your device is configured with your PPPOE settings if your provider requires this. Your PPPOE settings are the username/password combination assigned to you by your DSL provider. If you do not know this information please contact your DSL provider to get this information before calling our technical support for additional help.

If you need assistance in entering the information into your Phone adapter, please contact our tech support at 1 888 277 VOIP (8647)