• I cannot make or receive calls after I connected my Olivoice Phone adapter to my cable/DSL modem. What should I do?
  
• I do not have a dial tone. I was told to reboot my Phone adapter, how do I reboot my VoIP device?
  
• Why do I experience an echo when making calls?
  
• Why do I experience static on the VoIP line?
  
• Why am I suddenly dropping calls or experiencing poor audio quality?
  
• Call quality to some destinations is poor, why does this happen?
• We had a power outage and now my phone is not working. What shall I do?

I cannot make or receive calls after I connected my Olivoice Phone adapter to my cable/DSL modem. What should I do?
Most likely the phone adapter you received is not registered with your Cable Company or DSL Provider.

I do not have a dial tone. I was told to reboot my Phone adapter, how do I reboot my VoIP device?
Begin by checking all network connections and make sure that you have internet connectivity.
Turn off all the network devices by unplugging the power cord and then turn them on beginning with the modem first, wait a minute, then router (if you have one), wait another minute, and then finally the Phone adapter.
If after rebooting you are still experiencing problems connecting to the Olivoice network, please contact our technical support at 1-888-277-VOIP.

Why do I experience an echo when making calls?
Echo may stem from poor quality telephone cables. Check the telephone and phone cables and replace if found to be the problem.
If this does not fix the problem, please suggest to the person you’re calling to lower their phone volume.

Why do I experience static on the VoIP line?
Static only occurs on the analog side of the phone system (the telephone itself and the telephone cables). Once the signal is sent through the VoIP device it is digitized eliminating any possibility for static. It is also very likely that the person you are calling is on an analog connection. Their connection could also be causing the static.

Why do i experience dropped calls or poor audio quality?
Dropped calls can be associated with loss of internet connectivity. Specifically, high latency and packet loss can affect the quality of your call. High latency is the result of it taking too long for the data to be transmitted over your Internet connection, while packet loss occurs when SIP packets are dropped over your connection.
While most computer programs can run simultaneously with your VoIP service without any degradation in quality, programs such as music sharing take up a lot of bandwidth and may result in poor audio quality. To rule out this problem, unplug everything but your Phone adapter from your router and make some calls to assess the quality. If the quality is much better consider not using those programs while using the VoIP device.

Call quality to some destinations is poor Why does this happen?
At Olivoice we make sure we get the best and clearest routes to all countries and destinations. Most probably the problem is from your internet connection provided from your Internet Service Provider (ISP). However, if you suspect that calls to certain countries are poor and it might be from Olivoice. Please fill the route complaint form
here and we’ll test the routes from our side, if we find that the quality is not good we’ll change it.

We had a power outage and now my phone is not working. What shall I do?
- Start by powering off every device on your network (such as Modem, Router, Phone adapter and Computer)
- Leave all these devices off for one minute.
- Power on the modem and wait 30 seconds.
- Power on your first devices connected to the modem (Router or Firewall or the phone adapter).
- Wait at least 30 seconds.
- Power up the rest of the devices that are connected to the first device connected to the modem.